Terms of Service

Subject to these Terms, Atlas grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for your internal business purposes during your subscription term, up to the usage volume specified in your order (the “Licensed Volume”).

ATLAS METIS is software, not a staffing or lead-generation engagement. It continuously monitors public market signals on accounts you nominate, maintains living narratives, prepares channel-ready outreach, and surfaces recommended actions inside the dashboard. A dedicated Revenue Strategist & Operator works alongside your team to run and tune the system. Your team sends outreach and owns every customer relationship at all times; Atlas does not contact your prospects as a third party in its own name.

Access to the Service requires a user account. Each authorised user receives individual login credentials, issued with a one-time password that must be changed on first sign-in. Credentials are personal to each user and must not be shared. You are responsible for the activity that occurs under your accounts, for keeping credentials confidential, and for promptly notifying us of any suspected unauthorised access. You may not provide access to anyone outside your organisation without our prior written consent.

As part of the Service, and on your behalf, Atlas provisions and manages the technical sending infrastructure required to operate signal-driven outreach. This typically includes registering lookalike sending domains, provisioning servers and email accounts, warming them up, and maintaining domain health and sending reputation, together with the DNS and deliverability configuration that supports them. You authorise Atlas to carry out this work for you. The infrastructure is set up so that outreach is sent from domains associated with your organisation and so that you retain ownership of the resulting relationships. No setup or onboarding fee is charged for this work.

The Service uses artificial-intelligence agents to detect signals, build narratives, generate hooks, draft messages, and recommend next steps, including features that can operate on an automated, “autopilot” basis within parameters you configure with your operator.

AI output can be incomplete, inaccurate, or otherwise unsuitable (so-called “hallucination”). Atlas does not warrant that AI-generated output is accurate, complete, or fit for a particular purpose. You are responsible for reviewing AI output before it is relied on or sent, for ensuring it is appropriate for its intended recipients, and for the decisions you make using it. The recurring strategy sessions and bi-weekly iteration that form part of the Service exist precisely so that targeting, messaging, and agent behaviour are reviewed and refined with you over time; they are a tuning mechanism, not a warranty of any specific output.

Prospect interactions. Where voice or other channels are used to reach prospects, Atlas does not publish or hand over raw recordings of those interactions. Only the resulting insights are captured and shared, so that the Service stays consistent with applicable consent and data-protection requirements, including those in the EU.

Internal meetings with you. Working sessions and meetings between Atlas and your team, such as onboarding, strategy calls, and bi-weekly syncs, may be recorded and transcribed, and the transcripts and resulting notes are made available transparently to you inside the dashboard. You are responsible for ensuring that participants from your side are informed of, and where required consent to, such recording. If a participant does not consent, notify us and we will not record that session.

The Service is sold as a paid, recurring subscription. You choose a plan and a billing term (quarterly or annual) on your order or at checkout, and the fee for each term is charged in advance. There is no setup or onboarding fee. Unless stated otherwise, fees are exclusive of applicable taxes; tax is handled as described in Section 9 (Payment Processing).

Subscriptions carry a minimum commitment of three (3) months from the start date. Your subscription is recurring and renews automatically: at the end of each quarterly or annual term it renews for a further term of the same length, and your payment method is charged the then-current fee, unless you cancel beforehand as described in Section 7 (Cancellation). Fees already paid are non-refundable except as set out in Section 8 (Refunds) or as required by law.

You may ask to increase or decrease your plan at any time by written notice or in a regular sync; agreed changes take effect from the next billing cycle. If a payment fails or an amount is overdue, we or our payment processor may retry the charge, and we may suspend or downgrade the Service until payment is resolved; where we invoice you directly, overdue amounts may accrue interest at the lower of 10% per annum or the maximum rate permitted by law. Billing disputes must be raised within fourteen (14) days of the invoice or charge date.

To stop your subscription from renewing, you must give written notice at least thirty (30) days before the end of your current quarterly or annual term. If we do not receive your notice in time, the subscription renews automatically for a further term of the same length (a further quarter or year), and the fee for the new term is charged. To cancel, use the cancellation option in your account dashboard or email info@atlas-metis.com (you may also notify your operator in writing).

When you cancel, your subscription will not renew and you keep access to the Service until the end of the period you have already paid for. We then carry out an orderly wind-down as described in Section 17 (Term, Termination, and Wind-Down), including decommissioning the managed sending infrastructure and making your Customer Data available for export. Cancelling stops future charges; on its own it does not entitle you to a refund of fees already paid, which are governed by Section 8 (Refunds).

Fees are charged in advance and are, in general, non-refundable. Once a billing cycle has started, the fee for that cycle is earned in full, and we do not give pro-rated or partial refunds for unused time, for downgrades, or where a cancellation takes effect at the end of a cycle.

We will, however, provide a refund where:

• a refund is required by applicable law or by a statutory right that you cannot waive; or
• you were charged in error, or charged more than once for the same period.

To request a refund, email info@atlas-metis.com within fourteen (14) days of the charge, describing the issue. Refunds, where due, are issued to your original payment method through our payment processor (see Section 9), or by the original payment route where we invoiced you directly.

Online payments for the Service are handled by a third-party payment provider (our “Payment Processor”). We do not store your full payment-card details. Depending on the provider, the Payment Processor may act as a merchant of record (reseller) for the transaction, in which case it collects and remits applicable VAT or sales tax and its buyer terms apply to your purchase, or may process payments on our behalf as our service provider. The specific provider, and any of its terms that apply to you, are shown at checkout.

Refunds for online payments are handled through the Payment Processor in line with Section 8 (Refunds). Where we invoice you directly (for example, for annual enterprise orders), payment is made to Atlas under the terms of that invoice, and these Terms continue to govern that payment.

You agree that you will:

• review and approve target accounts and prospects against your own qualification criteria before outreach;
• review AI-generated output before it is relied on or sent;
• use the Service only for lawful purposes and in compliance with applicable anti-spam, marketing, telecommunications, and data-protection laws;
• honour opt-out and do-not-contact requests, and not target individuals who have opted out;
• provide timely approvals, feedback, and the information needed for onboarding and ongoing operation;
• not resell, sublicense, or make the Service available to third parties, reverse-engineer it, interfere with its integrity or performance, or use it to build a competing product.

We may suspend access where we reasonably believe the Service is being used unlawfully or in breach of these Terms while we investigate.

“Customer Data” means data, content, and materials you or your users upload to, configure in, or generate through the Service, including target lists, contact records, message drafts, meeting transcripts, and outcomes. As between the parties, you own all Customer Data. You grant Atlas a limited licence to host, process, and transmit Customer Data solely to provide, secure, and improve the Service.

Where Customer Data contains personal data, Atlas acts as processor on your behalf and you act as controller; you confirm you have a valid legal basis for the processing you instruct. Our processing is described in the Privacy Policy, Security page, and GDPR page, and in the Service Agreement signed by our customers, which serves as the data processing agreement for the purposes of Article 28 GDPR. Atlas does not sell personal data and does not use your Customer Data to train general-purpose models made available to other customers.

Each party will protect the other’s confidential information with at least a reasonable standard of care and use it only to perform under these Terms. This includes business processes, account data, prospect data, campaign strategies, and other non-public information. These obligations continue indefinitely after termination. They do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed.

Subject to payment of applicable fees, materials created specifically for you under the Service (custom messaging, approved prospect lists, and similar deliverables, “Customer Deliverables”) are owned by you, and you may use them for your internal business purposes. You also own your Customer Data and every relationship and conversation conducted using the Service.

Atlas retains all rights in the Service and in its pre-existing and independently developed intellectual property, including the ATLAS METIS platform, software, models, prompts, agent and targeting logic, dashboards, methodologies, templates, and any generic improvements (“Atlas IP”). Nothing transfers Atlas IP to you; you receive only the licence in Section 1. Atlas may use de-identified, aggregated data derived from operating the Service to maintain and improve it. Feedback you provide may be used without obligation.

Each party may use the other’s name and logo only as permitted in writing. Subject to your prior written approval, Atlas may reference your name and logo as a customer and may describe the engagement as a case study or reference for portfolio and marketing purposes. You may withdraw that approval for future use on written notice.

Each party warrants that it has the authority to enter into these Terms. Atlas will provide the Service with reasonable skill and care. Otherwise, the Service is provided “as is” and “as available”. Atlas does not warrant that the Service will be uninterrupted or error-free, that AI output will be accurate, or that the Service will produce any specific pipeline, revenue, meeting, conversion, or other commercial outcome. To the maximum extent permitted by law, all other warranties, express or implied, including merchantability and fitness for a particular purpose, are disclaimed.

Each party will defend and indemnify the other against third-party claims arising from its material breach of these Terms, its gross negligence or wilful misconduct, or its infringement of third-party rights, subject to prompt notice, control of the defence by the indemnifying party, and reasonable cooperation.

Except for payment obligations, breaches of confidentiality or intellectual-property rights, and gross negligence or wilful misconduct, neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, business opportunity, or data. Each party’s aggregate liability arising out of or relating to these Terms will not exceed the total fees paid by you to Atlas in the three (3) months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

These Terms apply for the duration of your subscription. Either party may terminate for material breach not cured within thirty (30) days of written notice. On termination, your right to use the Service ends; Atlas will carry out an orderly wind-down, including decommissioning the managed sending infrastructure, stopping activity, making Customer Data available for export for a reasonable period before secure deletion, and providing a final summary. Prepaid amounts are non-refundable except as set out in Section 8 (Refunds). Provisions that by their nature should survive (including confidentiality, data protection, IP, accrued payment obligations, and limitation of liability) survive termination.

During the term and for one (1) year afterwards, you agree not to directly or indirectly solicit for employment any member of the Atlas team involved in providing the Service, except through general advertising not specifically targeted at them.

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, cyberattacks, large-scale infrastructure or internet failures, changes in email-provider or platform policies and filtering, or regulatory changes affecting outbound communications. The affected party will notify the other and use reasonable efforts to mitigate. If such an event continues for more than thirty (30) consecutive days, either party may terminate on written notice without liability, except for fees accrued before the event.

Relationship to signed agreements. If you have signed a Service Agreement or Order Form with ATLAS, that agreement prevails over these Terms to the extent of any conflict. These Terms otherwise govern your use of the ATLAS METIS website and the Service.

You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Changes are binding only if made in writing. If any provision is held invalid, the remainder stays in effect. A failure to enforce a provision is not a waiver. Notices must be given in writing to the addresses on record. These Terms are the entire agreement on their subject matter and supersede prior discussions. They do not create third-party rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore, except that affiliates, officers, and subcontractors may enforce liability limitations that protect them. Headings are for convenience only.

These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Singapore for any dispute not resolved through good-faith negotiation, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

ATLAS ANALYTICS PTE. LTD., 160 Robinson Road, #14-04 SBF Center, 068914 Singapore. For billing, cancellation, and refund requests, contact info@atlas-metis.com. For other legal and contractual matters, contact legal@atlas-metis.com.